Help
Frequently asked questions
How does red light therapy actually work?
Different LED wavelengths reach different depths of the skin. Red (633nm) and near-infrared light support the skin's natural collagen processes, while blue light targets acne-causing bacteria at the surface. It's the same principle used by professional clinic devices — delivered in gentle, at-home doses.
How often should I use it?
10 minutes per session, 3–5 times a week. More isn't better — consistency is what delivers results.
When will I see results?
Many users notice their skin looking fresher within 2–4 weeks. Meaningful changes in tone and texture typically show after 4–8 weeks of consistent use. And if it's just not for you, you're covered by our 30-day money-back guarantee.
Is it safe for all skin types?
LuminaMask Pro emits no UV light and is designed for all skin types, including sensitive skin. If you have a diagnosed skin condition, are pregnant, or take photosensitizing medication, check with your doctor first — and do a short patch test on your inner arm before first use.
Does it hurt or get hot?
No. The LEDs produce light, not heat. Sessions are completely painless — most people find them relaxing.
How do I use it, step by step?
Cleanse and dry your skin, put the mask on and adjust the strap, select your light mode, and relax for 10 minutes. Wipe the mask clean and store it afterwards. Done.
How does charging work?
The mask charges via the included USB-C cable. A full charge powers roughly a week of regular sessions.
How long does shipping take?
Every order ships free with tracking: 7–12 business days to the US, 8–15 business days across the EU. You'll get your tracking link by email as soon as it ships.
What if I change my mind?
Not happy with it? Email us within 30 days of delivery for a full refund — and keep the free serum. No forms, no fuss.
What's included in the box?
LuminaMask Pro, a USB-C charging cable, a Face Serum, and a quick-start guide.